Complaints and Feedback
We receive great pleasure and satisfaction in supporting people to live independent lives and have great pride and passion in delivering our work.
We conduct annual surveys to gain feedback on how we're doing. During the last survey 97% of people and their support network indicated they were happy with the service. Our staff are encouraged to interact at all levels and share information and ideas, working together as a team is essential to ensure we are providing the best possible service and support.
We encourage all feedback to help us learn and improve, our Complaints, Suggestions and Compliments policy outlines our commitment to dealing with complaints and suggestions and provides information about how we manage, respond to and learn from complaints made about our services.
We actively encourage feedback, compliments, suggestions and complaints. Please contact us via the contact form or contact our head office on 0114 384 0284.