Autism Plus service “Outstandingly Responsive”
Thorne House, an Autism Plus residential service was commended by the CQC during their latest inspection by receiving an outstanding rating for being responsive. “Exceptionally positive outcomes for family members, when other services had failed.” The report noted. The unannounced inspection took place over two days on 3 and 6 February 2017 where the inspector reviewed documentation, observed care and support and met with service users, families, staff and management.
With an overall rating of ‘good’, the service received good ratings in being safe, effective, caring and well-led. The report stated the service was outstandingly responsive through positive, enabling and therapeutic relationships and communication, the service celebrated people's achievements in a way that helped people to grow in confidence, maturity and skills.
The report also praised the staff at Autism Plus for understanding peoples’ needs, promoting independence and increasing confidence - staff promoted people's independence, so that some people had become much more independent, and had much richer lives.
The inspector spoke to four relatives, who all gave exceptionally positive feedback. One person's relative said, "I would give them 100 per cent. They are amazing they have changed my (family member's) life. My (family member) has achieved so much because they (the staff) have put in so much. It was a year since (family member) moved in and they had a really big cake for (family member), to celebrate.